ParaBox frequently asked questions
General questions
Self-storage at ParaBox allows you to rent a secure storage space for a flexible duration. It’s an ideal solution for temporarily storing your belongings during a move, renovation, or when you need to free up space at home.
Our first location is opening in Geneva, just steps away from the Cornavin train station. Other locations will be opening soon across French-speaking Switzerland.
It’s simple! Select the size of the unit that fits your needs, reserve it online or contact our team. Once your unit is booked, you can access your storage space 7 days a week using your personal access code.
Our team is available to answer all your questions. You can contact us by phone, email, or via our online contact form. We are happy to assist you and are available for on-site appointments!
Size & Volume
We offer a variety of sizes, from small spaces (1 m²) to larger units (up to 25 m²). If you’re unsure which size to choose, use our online size calculator or ask our team for advice.
Yes, we provide a table with approximate values to help you choose. However, your specific living situation should also be considered when selecting a unit size. If you’d like a professional assessment of the items to be stored, we’re happy to assist you.
Yes, you can change the size of your unit at any time, subject to availability. We will do our best to offer a solution that suits your new requirements.
ParaBox does not directly provide moving services, but we can connect you with trusted local partners to help transport your belongings to our facilities.
Our team is available to answer all your questions. You can contact us by phone, email, or via our online contact form. We are happy to assist you and are available for on-site appointments!
Costs & Payment
The cost of renting depends on the size of the unit and the rental duration. We offer a range of sizes to suit your needs, from small spaces of 1 m² to larger units up to 25 m². You can get an instant quote online or contact our team for a personalized estimate.
ParaBox accepts multiple payment methods to suit your preferences: credit card, bank transfer, and direct debit. You can choose to pay monthly or in one lump sum for the entire rental period.
The minimum rental period at ParaBox is one week. You can extend your rental as often as needed, with no long-term commitment.
At ParaBox, we believe in transparency: there are no hidden fees. You only pay for the rental of your unit, any optional services you select, and the mandatory insurance (see details below). There are no sign-up or cancellation fees.
The first payment must be made when you reserve your unit, covering the first month of rental. After that, payments are due each month on the anniversary of your rental start date.
If you vacate your unit before the end of the rental period, we do not offer refunds for unused days. However, you are not obligated to extend the rental for the following month.
Booking & Contract
It’s simple! Select the size of the unit that fits your needs, reserve it online or contact our team. Once your unit is booked, you can access your storage space 7 days a week using your personal access code.
Before you can access your ParaBox storage unit, here are the steps to follow:
- Reservation: You can reserve your storage space online or by contacting our team. It’s important to choose the size that fits your needs.
- Contract: You will need to sign a rental contract. This can be done electronically or in person at our offices.
- Payment: The first payment, covering the first month of rental, must be made to confirm the reservation.
- Insurance: By contracting with ParaBox, you certify that you hold civil liability insurance (RC) as well as comprehensive insurance covering risks such as fire, explosion, water damage, theft, natural disasters, and any other damages that may affect stored goods, third-party belongings, or ParaBox infrastructures. These insurance policies must be maintained throughout the contract duration. ParaBox strongly recommends that you communicate the value of stored items to your insurer to ensure adequate coverage in case of an incident.
- Access Code: Once these formalities are completed, you will receive your personal access code, allowing you to enter your storage unit 7 days a week.
During the online booking process, you will be asked to hold your ID or driver’s license in front of your smartphone camera. Once your identity is successfully verified, the booking process will be completed. Shortly after, you will receive a personal access code via SMS to enter the ParaBox facility.
Yes. As long as you don’t terminate the contract, it will be extended automatically by one month.
Termination notice
To cancel your contract, simply notify us before the end of your current rental period. You can do this online or by contacting our customer service team. There are no cancellation fees.
You can cancel at any time, with a notice period of 14 days. The only prerequisite is that the minimum storage rental period must have elapsed. If you have already paid for an additional period, the excess amount paid for the extra days will be reimbursed together with the deposit.
To return the storage unit, it must be completely emptied and swept clean.
If the unit is not emptied, billing will automatically continue even after cancellation. Additionally, if the unit is not cleaned or emptied as required, extra charges may apply.
Insurance
Yes, in addition to your liability insurance (RC), you are insured directly through PARABOX. This fee includes a supplementary insurance coverage provided under PARABOX’s contract with a Swiss-licensed insurer, offering limited compensation for damaged goods and valuables, depending on the circumstances. By contracting with ParaBox, you certifie that you hold civil liability insurance (RC) as well as comprehensive insurance covering risks such as fire, explosion, water damage, theft, natural disasters, and any other damages that may affect stored goods, third-party belongings, or ParaBox infrastructures. These insurance policies must be maintained throughout the contract duration. ParaBox strongly recommends that you communicate the value of stored items to your insurer to ensure adequate coverage in case of an incident.
The cost of insurance depends on the value of the items you’re storing. When booking, we will offer different insurance options tailored to your needs. We recommend that you declare the value of your goods as accurately as possible and avoid underestimating it. Otherwise, you may risk being undercompensated in the event of damage.
Usage
You can store almost anything, from furniture and boxes to sports equipment and personal items. However, for safety reasons, some items are prohibited.
You can store almost anything, from furniture and boxes to sports equipment and personal items. However, for safety reasons, some items are prohibited.
Perishable goods, items that emit odors, toxic, hazardous, easily flammable, corrosive, or volatile substances, as well as anything that may endanger or disturb others, are strictly prohibited.
Additionally, storing the following items is not allowed: live or dead animals, ammunition, or anything requiring special storage conditions, as well as any goods whose possession is illegal.
Our facilities and storage units are equipped with video surveillance and alarm systems. Climate conditions within the premises are monitored regularly, and all our warehouses adhere to the latest fire safety standards.
Additional services
Relax and let us handle your move in collaboration with our trusted professional partners. Simply call our customer service team or reach out via our contact form to learn more. If you prefer to move your items yourself, our sites are equipped with well-organized logistics and infrastructure, including parking spaces, lifting platforms, a lift, and trolleys.
At our location in Genève, we offer a wide selection of high-quality packaging materials and essential moving products to ensure your belongings are protected during the move. The best part: our range includes the perfect moving box for almost any item, such as folders, books, glasses, hanging files, clothes, and wine bottles. We offer different sizes of moving boxes, with our three-layer boxes being especially durable and of premium quality.
ParaBox works with partners for the storage of valuable items. Feel free to contact us for any inquiries, and we will connect you with our specialized partners.
